Confirmation Of Funds Query - ***** Query

I am beyond frustrated at your ***** Department who keep flagging my deposits from genuine merchants for 'Confirmation Of Funds'.

Just over a week ago I had one flagged and the reason I was given was that it was a large some of money therefore I gave you the benefit of the doubt however now it was a small amount deposited of just R4998 from a different merchant to last week who always pays into my account and suddenly it is also flagged. The same merchant also deposited R4999 at almost the same time yet this was not flagged. What is suspicious here? I simply do not understand, please explain to me in detail.

Nobody bothered to contact me this time, my card declined this morning and I had to call in to find this information out. What is going on? Is this going to be a weekly occurrence now? Am I going to be blocked from using my account on a weekly basis? This is simply crazy and ridiculous. It would be much simpler to just take my business elsewhere actually. Do you actually find any ***** or are you just playing games with people and their money here? I cannot deal with this any longer. When the same thing happened to me last week, I kept calling in daily for updates and only to find out on Thursday when I called that the confirmation was done the day prior yet nobody bothered to contact me at all via Phone Call or SMS or Email to advise me. I kept wasting my time and airtime calling you. Your customer service at the ***** Department is not existent, it STINKS and SUCKS. You are quick to alert customers about potential ***** yet are extremely slow to verify genuine transactions and do not communicate at all when there is an issue and when it is resolved. I was communicating with someone from ***** on email last week using initials 'MS' before the issue was resolved yet when it was sorted, this person did not bother to contact me at all. Going into month end, I will probably be stuck from performing any transaction yet again. Another week of HELL thanks to Standard Bank.

I expect the investigating office to contact me urgently via Phone Call urgently before COB today to explain what is happening here? If this does not happen, I will be visiting a branch to close my account immediately with SBSA and take my business elsewhere. This is not a threat but a promise.