Confirmation of closed account

Item: Standard Bank
Rating: 1
Author: Chevonne J

I closed this account years ago. I received a notification few months ago about a debit order and then emailed you to say the account was supposed to be closed, I then received an email back asking for account number etc etc. Cant remember those details but I sent you my ID number. Nobody got back to me yet. Is this account closed? Am I going to get a lawyers letter in the next few years for accrued bank charges? Kindly confirm if this account is closed.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

05 Jul 2022, 15:16

Good day Chevonne

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards

Standard Bank Hello Peter Team

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Standard Bank's reply05 Jul 2022, 15:16

Official

Good day Chevonne

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards

Standard Bank Hello Peter Team

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Chevonne J's updateReviewer Update

04 Aug 2022, 15:41

I am still waiting on you to contact me
Tomorrow it will be a month since I've made this post and you have contacted me once

Chevonne J's update04 Aug 2022, 15:41

Reviewer Update

I am still waiting on you to contact me
Tomorrow it will be a month since I've made this post and you have contacted me once

Standard Bank's replyOfficial

04 Aug 2022, 17:56

Good evening Chevonne

Thank you for taking the time to speak to us. Our team will review your request and provide you with detailed feedback tomorrow. We sincerely apologise for the delays that you have experienced.

Kindest regards

Standard Bank Hello Peter Team

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Standard Bank's reply04 Aug 2022, 17:56

Official

Standard Bank Hello Peter Team

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