Confirmation Message *Business Name:* Standard Bank *Rating:* 1 out of 5 *Review:* I called this morning to get a quote on the RCP I have with them

Confirmation Message *Business Name:* Standard Bank *Rating:* 1 out of 5 *Review:* I called this morning to get a quote on the RCP I have with them. I was assisted by Brenda she gave me the figures & said it's valid for today.After I made the payment I should call back for the account to be closed. I made the payment & called only to be told sorry we can't help you go to your branch. I asked what other options do I have, and I cannot visit a branch. I was told there are no other options I must go to a branch. I am annoyed at the inconsistencies & inconvenience. When do I get time to go to a branch when I work. How is it that all other banks can do things telephonically, on their App's , secure chat, etc, but Standard Bank wants people to visit their branches. Brenda did not say to me please note you'll have to go to a branch she said call. How is it that the account could be opened online but not closed.