AV
Anuschka V

1 reviews | Active since Dec 2025

28 Dec 2025, 10:40

Confirmation Message *Business Name:* Standard Bank Home Insurance *Rating:* 1 out of 5 *Review:* Extremely poor Home Insurance Service – Complete Failure to Assist! I submitted an emergency home insurance claim over 50 hours ago for a burst/leaking pi

Confirmation Message *Business Name:* Standard Bank Home Insurance *Rating:* 1 out of 5 *Review:* Extremely poor Home Insurance Service – Complete Failure to Assist! I submitted an emergency home insurance claim over 50 hours ago for a burst/leaking pipe. My entire floor is flooded, causing ongoing damage, yet Standard Bank has failed to assign a plumber or provide any meaningful assistance. This level of incompetence and lack of urgency is completely unacceptable for an insurance provider. A leaking pipe is not a minor issue, and the continued delays are directly increasing the damage to my property. Standard Bank’s home insurance service has proven to be unreliable and unresponsive when it matters most.

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Replies (1)
Standard Bank
Standard Bank's reply28 Dec 2025, 11:05
Official
Dear ****chka,

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologies for any inconvenience or unwarranted frustration this has given you. 

Kindest Regards
Standard Bank Hello Peter Team 
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