NB
Naresh B

1 reviews | Active since Oct 2018

08 May 2020, 12:21

Condescending Call Centre Agent

I received an abrupt and condescending call from the credit card division, due to a missed payment. I explained that banking app showed otherwise and was advised that the app does show a totally accurate amount of what is due when expressing my view on this matter I was met with a irrelevant, ******** response and then had the phone slammed down in my ear.

As a customer who always pays more than required on my installment and is always up to date, well actually irrespective of what kind of customer I am, the standard of service should at least be at that of treating people with dignity.

Closing my accounts soon...

0
Replies (1)
Standard Bank
Standard Bank's reply08 May 2020, 16:33
Official
Dear Naresh Bowen

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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