Concerns About Unacceptable Service

I am flabbergasted and revolted at the lack of compassion and accountability that has to come with a financial service provider like yourself I’m a Prestige account holder but the way I’m being treated I assure everyone that prestigious means bull**** and poorly thought status. I am writing to express my disappointment disgust at how Standard Bank thinks they are above the Law of conducting credit provision and lack of accountability blaming everything on AI These AI systems have humans that have to have red tapes how am I calling a bank institution for 2 months and only to be told it was AI how pathetic and disgusting is this The rule with offering credit is that a credit check is done but this AI system offered me a card after reporting ***** on my card to only duplicate or rather give me higher credit limit I didn’t agree to Not even an option of offer provided I have called their call Centre countless times only to be given excuses and promised call backs which never happened Only for me to decide on a branch visit please do remember I’m referred to as a prestige customer but my time isn’t impacted by such despicable service Only last week when I decided to first call before my branch visit assurance that I walk in and be referred to a support service consultant as my time is money I then was referred to someone who also expressed her disappointed with the service I have received and with the recent service calls I made no one could even give me reference numbers “Understand Bank” which is what your institution needs to be referred to can’t provide you since it’s aware of it’s ********* practices which not align with credit regulations and all because they have developed AI systems which have been unintelligently build to expose Clients to more ***** and *******ion I received from your company confirmation that I didn’t make them aware of the AI that offered me credit I was not eligible for but on countless occasions I made them aware I was referred to ***** then referred to card Division the again to collections . Unfortunately, my experience fell far short of the high standards I had expected. Specifically , lack of bank / credit regulations provided in my case 1.Increased my credit card limit without my permission or knowledge 1. Upon realizing that my repayment has increased I called them and no one was able to confirm specific details about the issues raised 2. A month later I called for resolution I still didn’t find any answers even when I was referred to someone who is supposed to provide prestige service to a prestige account holder the service was delayed by several weeks on end until collections department started to contact me ," "the customer support was unresponsive," "the product quality was subpar," because I’m paying a higher fee for preferential service access to my banking services. These issues have caused significant inconvenience and frustration. I would appreciate it if you could address the following concerns: 1. Where did I sign or accept the new contract on my credit limit 2. Response to my issue on all the interactions I made with your bank 3. Where bank practices were followed according to the credit regulations 3. Your AI has messed up with my credit data which has a huge impact on my credit profile. I trust that you will take the necessary steps to resolve these issues promptly and ensure that I receive your feedback where you take accountability as a priority to this matter in line with NCR policies I am beyond flabbergasted to say the least I doubt I will continue to have such a service provider who lacks to meets the expected standards according to laws outlined to protect the rights of the individual your business practices are that of loan sharks I’m disgusted at the disgraceful service I have received from Unstandardized Standard Bank

Thank you for your attention to this matter. I look forward to your response.