TM
Thokozani M
1 reviews | Active since Nov 2016
16 Jul 2024, 11:14
Concern Regarding Unresolved ***** Case - Urgent Attention Required
Standard Bank please improve your systems, I reported *****ulent charges on my credit card in March 2024, related to Apple.com/bill and international transaction fees. Despite following up in April and being told it was escalated, I have not received any resolution or refund. It has been over five months since the case was lodged with your ***** Division. I am deeply concerned about the effectiveness of your systems in handling such critical issues.
Please provide an update and resolve this matter promptly.
Thank you,
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
16 Jul 2024, 11:34Good day Thokozani
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Jul 2024, 11:34
Official
Good day Thokozani
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
TM
Thokozani M's updateReviewer Update
23 Jul 2024, 18:21Thank you for resolving my case.
TM
Thokozani M's update23 Jul 2024, 18:21
Reviewer Update
Thank you for resolving my case.
Standard Bank's replyOfficial
24 Jul 2024, 07:07Hi Thokozani
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply24 Jul 2024, 07:07
Official
Hi Thokozani
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***