NB
Noelle B

1 reviews | Active since Feb 2012

08 Nov 2021, 08:54

Con artists

I went to apply for a new bank card and was offered the Standard bank.sim card. I declined but seeing the consultant was such a good **** I ended up being fooled into signing up for it. She told me you get R110 free airtime every month so the airtime would exceed the cost. Next thing I hear on an advert on television is that this offer only applies for the first three months. Then I was told it is only R54 a month but I was charged R68. How do I cancel this sim card?

Over and above all this, I took the option of the MyMo current account with a once off monthly fee because I was convinced by the same consultant that this monthly fee of R110 covers all transactions; however, I am being charged bank fees almost daily!

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Replies (1)
Standard Bank
Standard Bank's reply08 Nov 2021, 11:05
Official
Dear  Noelle B 
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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