EB
EMMARENTIA B

1 reviews | Active since Jul 2017

30 Apr 2025, 17:45

Compliment Eldorene Balmakund Secunda Branch

Shout out to one of the Best Bankers I have come across in many years - Eldorene Balmakund from Secunda Branch. I do not think that the Bank gives her the recognision that she deserves and the value she adds to your organisation. She is not just always friendly - helpfull - but has knowledge that some of the Private Bankers do not even have. It is always such an pleasure working with her and I sincerely hope that Head office give this women recognision or something because Secunda Branch will not be the Branch without her. We always when we are there see her assisting staff with her knowledge aswell. You can be proud to have someone like her working there and representing your Company. You will never find loyalty like that in today's life. If it was not for her we would have moved already to Investec but she is the only reason we are still client's with you. Thank you for employing quality staff like Eldorene.

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Replies (3)
Standard Bank
Standard Bank's reply30 Apr 2025, 17:58
Official
Dear Emmarentia,

Thank you for your much-appreciated five-star ⭐ rating! 

We are thrilled to receive your positive feedback and are grateful for your support. 

Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. 

We look forward to serving you again in the future.
EB
EMMARENTIA B's update03 May 2025, 08:24
Reviewer Update
PRIVAT BANK CLIENT - MY BOND. After such good service for my husband being just an gold account holder. I at Private Bank always get's the worst deal with the worst Bankers that does not know what they are doing and always have stories and messing up my profile.

Evening.Bond ***Emmarentia de Bruin
I would just like to find out. I always had a fix rate on my Bond and have been paying R31353-94 for past couple years and all of a sudden tonight I see my bond premium went off for R38026,94
What is the reason for that ? That is one huge differance in premium and luckily I had enough money. But I need this to be sorted out. This is alot of my cashflow just taken away without notice or reason why such an huge amount was taken.
And can you rectify it and please refund me the additional amount that Standardbank took. This was the last correspondence send to me aswell confirming my payment. So if they made an mistake they must rectify this and make sure they do not mess up my profile like last time.
And I do want an apology letter aswell from Standardbank.
Standard Bank
Standard Bank's reply03 May 2025, 09:24
Official
Dear Emmarentia 

Our team will give you a call shortly. Please be on the look out.

Continue to have a great day further.

Kind regards
Standard Bank Help Centre
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