BN
Bee N
1 reviews | Active since Aug 2019
29 Aug 2019, 12:08
Compliment
I would like to compliment the team who works in Parktown branch, Johannesburg. I app**** for a credit card on the 13th of August only to find that their system could not approve it as there was an outstanding condition, needless to say that this team has worked tirelessly for two full weeks to sort out my issue. My credit was approved and yesterday the 28th of August. They were so professional and I have never had a bank serve me with rooibos tea while I wait, they made me feel like I was the only client. Phumeza Kalala- branch manager, Levern George-Compliance Manager, Hilton Witbooi-service consultant, and everybody else who assisted me when I was very stressed. You deserve a wooh shem and a big bonus.
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Replies (1)Standard Bank's replyOfficial
29 Aug 2019, 15:43Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's reply29 Aug 2019, 15:43
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
