Complicating simple process

I decide to change my email address for my statements.i call the call centre and after all the questions..i am told email address can only be changed in branch. Im like really?..it does not make sense that i have to physically go to the branch just to change my email address.i then realise i am not gonna win. So i go to the branch. And to my suprise..i am told \we can only load it on the system and you have to call then again for them to change it"";maybe a hellopeter report might get someone to attend to me..someone who can simplify changing just my email address. As it is..my statements..my information..is being sent to an inbox i cant access."""