Compliant Well Resolved

I complained via Twitter on 6 May about the lack of help at the Knysna branch. Usually this branch has great service. On Friday 15 May I got a call from the regional manager in George, to apologise, and explaining the cause of the diminished service. The service I had gone in for had still not been finalised - he called back 2 hours later, most apologetic and assuring me all had now been finalised. This was confirmed on my bank statement today.<br> Thank you for a great response, and a great attitude towards my concerns.