EM
Evah M
1 reviews | Active since Jan 2020
18 Dec 2020, 19:59
Compliance compliant for vehicle finance sales
I app**** for vehicle finance and I was informed that the Temporary Drivers license(TDL) does not appear on AARTO and ENATIS system as such Standard Bank is not able to assist me. However, other customers details are available on AARTO system. With the current situation with the traffic department delays and COVID 19 situation I expect Standard to adjust their systems accordingly, more importantly that I’m an existing customer since 2009. And my current car is financed by Standard Bank since 2015. ***
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Replies (2)EM
Evah M's updateReviewer Update
18 Dec 2020, 22:48Honestly only if Standard Bank did not raise my hopes I would have opted for other alternatives. Did it had to take me to go to social media to get Standard Bank to lessen to me and review the manner in which they process applications during COVID-19. For example today we were chased out of the bank in Centurion Branch because they have reported a COVID-19 case. Unfortunately, on my side the seller is waiting for me to collect the car today. Else, I’ll have to forfeit the deposit and pay for space rental for extra days while the car is with them. The worst part next week is my birthday I wanted the car as my birthday gift. Now is a mess.
EM
Evah M's update18 Dec 2020, 22:48
Reviewer Update
Honestly only if Standard Bank did not raise my hopes I would have opted for other alternatives. Did it had to take me to go to social media to get Standard Bank to lessen to me and review the manner in which they process applications during COVID-19. For example today we were chased out of the bank in Centurion Branch because they have reported a COVID-19 case. Unfortunately, on my side the seller is waiting for me to collect the car today. Else, I’ll have to forfeit the deposit and pay for space rental for extra days while the car is with them. The worst part next week is my birthday I wanted the car as my birthday gift. Now is a mess.
Standard Bank's replyOfficial
24 Dec 2020, 17:51Good day Evah,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre
Standard Bank's reply24 Dec 2020, 17:51
Official
Good day Evah,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre