Completetely unproffessional and disorganised

<p>This is by far the most disorganised bank. I settled my vehicle on the 4th of July and on the 10th of July a refund was processed as the account was overpaid.</p> <p> </p> <p>I requested for my Vehicle papers on the 7th of July together with the refund for the amount overpaid. I was informed and given a reference number on the even date and told that the papers would be delivered within 7 days.</p> <p> </p> <p>I contact Standard bank on the 20th of July as the courier company informed me that the vehicle paper were send back to standard bank as the delivery details were incorrect. STandard Bank could not trace the papers on the 20th of July and I was asked to call back on the 24th of July.</p> <p> </p> <p>On the 27th of July I called again to follow up and I was told that my account is now with the legal department and there is an outstanding balance and the papers will not be released.</p> <p>I have been calling the entire day and passed from pillar to post! No one can explain how a paid up account continues to incur interest after being settled.</p> <p> </p> <p>The staff is disorganised and unproffessional and they have no way of dealing with customers!!!</p>