COMPLETELY Useless!!!!!

I paid settlement amounts on both my Revolving Credit Plan and Credit Card accounts this past Wednesday. As per the mobile banking app, the paid values reflected on the respective accounts. I called your call center on Thursday 23/07/2020 (Ref ***) to confirm this AND whether the debit orders that were due to run would still trigger. I was assured that the credit card account was closed and that the debit order WOULD NOT run. I was advised to visit a branch to close the RCP account to ensure that the debit order would not run. This was understandable due to the debit order being deducted on 25th of each month. I went to the Blue Route Mall branch to close the account. This was completed without a fuss and the consultant advised me that the debit order might still run but that I could call the call center and they would reverse it if it in fact ran.

The debit order for the RCP was deducted on 25/07/2020. I called your call center to reverse this but was advised that they could not do the reversal over the phone and I would have to visit the branch again. Now that irritated me! I was given the wrong advice and I was now short of funds. I tried to get to the branch ASAP but the queue was snaking around so many corners and it was 30 minutes before branch closure. Clearly I was not going to queue for your error.

But wait .... there's more! This morning (26/07/2020) I get another great sms advising me that my credit card debit order also ran. What the ****!!!!!

I now have less than R100 in my account due to your incompetence. AND more debit orders that are scheduled to run. I expect you to honour whatever is debited while you are fixing this almighty **** up and reverse any charges that you like to add when debit orders bounce. If you are not going to honour the payments, then you are writing a letter to each unpaid creditor to explain your **** up. I cannot afford that my policies and insurance is cancelled because you cannot do your job.

I expect a response to this query ASAP else I'm taking further steps.