Completely non-responsive - multiple times

I submitted an outward FX request form and have been waiting for 10 days with zero response, despite multiple email follow ups. As a result, I have not been able to transfer the funds to my overseas account, and cannot pay my bills. I am stuck abroad with no money and no one responds to my requests.

This is the second time this has happened. On the first occasion, I waited over a month and eventually gave up. The level of service (zero) is absolutely disgusting. I would switch to another bank in a heartbeart if I had the choice (SARB regulation restricts this as I am a non-resident). This is blatant abuse of power by Standard Bank. Disgusting.