Complete ***** - Transfer Error ongoing

<p>08h05 on 25Jul17 conducted internet transfers....instead of the correct amount going to JHB Municipality, my whole account was cleared which included both my and my husbands salary. Hence no one cent to our name. Phone SB immediately. Advised there seemed to be errors. Gave me a reference number.......here we go....</p> <p>10h00 phoned again....was advised ref no didnt exist. Was advised that as I was not account holder they could not speak with me about the issue. Although I have banked with SB since 2002 and I am a signatory of my husbands account.</p> <p>10h05 Transfered to Complaints dept - the person I spoke too was quite demeaning - didnt really want to listen to me although I was in tears at this stage....all they wanted to do was to protect the staff at SB</p> <p>10h10 Transfered to ***** line - received decent assistance and was given the days date as my reference.</p> <p>15h00 Still no news. Phoned ***** line - couldn't pick up details of my call so once again had to go through the whole scenario. They didn't even know about the serious issue that had happened with the bank.</p> <p>17h00 Phoned Customer Services. At last spoke to someone who knew what as going on. Advised it was not an isolated incidence and that IT was working on it. I asked when I would receive my money back. He couldnt advise as IT had not solved the problem. But he gave me a ref number.</p> <p>Wed 27th. 08h05 - Phoned again - once again had to go through everything although had a reference number. No update</p> <p>11h00 Phone again - spoke to a helpful guy who said he would look into it and phone me back in 30 mins. No call received</p> <p>13h00 - Phoned again - had to go through it again....asked for the 11h00 guy to call me. They lady was helpful and whilst on the phone she got him to call me. He PROMISED that he had organised for my monies to be returned by close of play on Wed 26th. He also said he would confirm his conversation to me by email. NO EMAIL WAS RECEIVED AND IT IS THURSDAY MORNING AND NO MONIES RETURNED TO MY ACCOUNT</p> <p>I HAVE STRESSED THAT I DO NOT HAVE A CENT TO MY NAME AND I NEED MY MONEY BACK....DOESNT SEEM LIKE STANDARD BANK CARES WHATSOEVER.</p> <p>I HAVE BEEN **** TOO ON SEVERAL OCCASIONS</p> <p>I HAVE VOICED MY FRUSTRATIONS AT MY COST AS I HAD TO CALL EACH TIME</p> <p>I NOW HAVE OVERDRAWN FEES SHOWING ON MY ACCOUNT</p> <p>GUESS WHO IS TRANSFERRING OVER TO FNB AS WE SPEAK</p> <p> </p>