Complete lack of customer service.

<p>I have been trying to get an iStore Card since Tuesday 31 January 2017. Every time I tried the online application, it came back with an error code of D027, which indicates there is an existing card under my name (which there is not). I was asked to send 3 months bank statements and 3 months pay slips to ********** and ********** which was done and sent on Tuesday 31 January 2017.</p> <p>It is now Thursday 9 February 2017 and STILL no resolution! I have spoken to a Christine, to Lebogang and Bongani all managers I believe. Who said they would “escalate” the application only the be told the exact same thing for 3 or 4 days in a row. Finally yesterday 08 Febuary 2017, there was some communication from Christine asking to fill in a “Financial Assessment” some 8 days later. This morning I spoke to a woman by the name of Malicent, who said that she would “call back” making the same false promise that was made to me every single day since Tuesday 31 January 2017, with details on what is happening.</p> <p>I am apalled by the lack of service I've recieved, and the fact that a company like iStore is involved with such a terribly run company leaves a bad taste in your mouth for both parties involved. </p> <p>On a side note, unless you have HOURS to waste by holding on I wouldn't even bother calling the so called "help line", it's a complete and utter disaster and they will not be able to assist with simple matters, never mind slightly more complicated processes.</p>