Complete Incompetence and Apathy

I am a current debt review client: Last month I made multiple calls to Standard bank Debt review call centre, obtaining settlement amounts as well as confirming receipt of payment for my standard bank credit card. I have received a Paid-up letter from SBSA stating that I owed no further money.

I now have a default logged against my name with TRANSUNION by Standard bank. I have contacted the Debt Review team and was promised feedback within 24 hours as this issue was escalated to Admin Team lead. I have had no response whatso ever - I have also emailed the Standard Bank complaints resolution email address - with no response. I called back and spoke to the debt review department and have been told to directly email there team lead to try and resolve the situation.