Complete incompetence!!!!

I have sent forms through to the home loan division twice in 2 weeks. Every time i talk to them they say i must wait 5 working day before my transaction will be approved. I have just returned from the bank now and again they tell me they have not received my document. I have 2 transmission logs confirming that the documents were sent on two different occasions. I have 2 accounts with Standard Bank and a Home Loan. I cannot work with these *********** people any longer i will be moving all my accounts to a different bank that want to help me!!