1 reviews | Active since May 2021
Complete Administrative Failure - Standard Bank Home Loans
I've had a homeloan with Standard Bank since February 2021, refer below for my experience to date:
1. I have never once received a statement despite numerous verbal and written requests. 2. They have billed insurance to my bond despite me providing proof of insurance and refused a refund. 3. The latest and most egrarious issue I am experiencing is that they've stopped running the debit order for my down payment. Implying that everything single month I have to spend hours on the phone trying to organize payment and that every single month the payment is late. Assuredly I am being flagged each month and this is wrecking my credit score.
I request that a representative from Standard Bank contact me to adress their complete administrative failure. I am exhausted by the time, effort and money that it costs me to force Standard Bank to fulfill even their most basic of duties.
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
1. No guarantee that statements will be forwarded from here on out.
2. No resolve on the insurance issue.
3. No guarantee that the debit order has been reinstated.
None of the issues have been resolved.
No communication.
No service.
No commitments.
Not even a courtesy call.
1. No guarantee that statements will be forwarded from here on out.
2. No resolve on the insurance issue.
3. No guarantee that the debit order has been reinstated.
None of the issues have been resolved.
No communication.
No service.
No commitments.
Not even a courtesy call.
Thank you for getting back to us. Please note that you matter has been escalated and we will provide feedback once received.
We apologise for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. Please note that you matter has been escalated and we will provide feedback once received.
We apologise for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***