Complait

I'm very much dissaappointed in them as a financial institution the service I got from them was extremely poor . My story begins I was involved in an accident and my car was a right off but my insurance settled the outstanding amount but they instalment continued as normal when I asked them no one would really give me the answers I was looking for I was taken from pillar to post nightmare of long unanswered calls you hold the line until Jesus comes after two weeks of me trying every corner to get answers I finally got a guy who told me that they know about the money and I was going to be refunded 8800and some change But to my surprise I only got 2300and some change when I'm trying to follow it up yhoo their call center is a mess annoying back and forth I'm really really dissapointed in this company I don't wish any other person go through what I went through its really a shame