NH
Nadine H
1 reviews | Active since Jan 2025
02 Jan 2025, 09:24
Complaints - unauthorized deductions from my account
I like several Standard Bank customers reporting on this site have had unauthorized deductions by Standard bank from my account for a MU PRIMARY SMS service charge. I have not registered, opted in or authorized such a charge. SMS notification has historically been included in my monthly service fee package which has been subject to regular inflationary increases over the years. I expect this to be investigated and refunded as soon as possible!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
02 Jan 2025, 09:27Dear Nadine,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply02 Jan 2025, 09:27
Official
Dear Nadine,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
03 Jan 2025, 09:38Dear Nadine,
Our team would like to thank you for your patience while we resolved your matter.
are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter.
are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Standard Bank's reply03 Jan 2025, 09:38
Official
Dear Nadine,
Our team would like to thank you for your patience while we resolved your matter.
are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***