Complaints Resolution no response even after 48hrs

After 6 years of communication and consistent monthly payments still not able to reconcile account and agree on opening balance to determine outstanding amount - despite Standard Bank system general ledger printout confirm my opening balance figures. Lodged official complaint with Standard Bank as required by Banking Ombudsman and 48 hours later still no contact, response or complaint reference number - only e-mail (please do not respond to this email!!!) that says:<br> <br> A dedicated specialist in the Complaint Resolution Centre has been notified of your email.<br> If this is a new matter, you will shortly receive a response to confirm a reference number and details of the person who will be assisting you.<br> <br> Maybe Hello Peter can solicit some action from Standard Bank on this matter