Complaints Resolution Centre ignoring clients

May I please have an answer to my questions, its been almost month now.<br> <br> <br> Where did the R6000 that Standard bank deducted from my account on the 28 of January go? and Why was it deducted? its been almost a months now and I'm not getting any answers.<br> <br> Just an answer to the above questions please, You can answer here on the public domain and let South Africa know how Standard Bank deals with its clients<br> <br> Complaint reference number: ***<br> <br> Regards,<br> <br> <br> <br> <br> Mpendulo