Complaints just get ignored even though copy and paste acknowledgement

After complaining before and blatantly being ignored, my address is still incorrect when I received my correspondence regarding the interest rate change. For some reason I see you have reopened a credit card account of mine with Blubean that I haven't used since I defaulted in 2009 and paid off and now just copied the address from the Bluebean credit card account which I haven't lived at since 2008 and my parents moved out that house a year later, so basically total strangers are receiving details about my finances posted to their house which isn't even my house I bought through Standard bank which would make a bit more sense.