vS
vangile S

1 reviews | Active since Dec 2017

22 Nov 2023, 13:40

complaints

Standardbank has a tendency of debiting my account on the date that we did not agree upol,in September they debited my account on the 22 and i get paid on the 25th and they charged me close to 700 for not honoring my debit orders' called this month and they told me thats how the policy was designed they will debit my account on the 24th and charge me again fees for not honoring those debit orders. I think this is a way of making money out me.

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Replies (2)
Standard Bank
Standard Bank's reply22 Nov 2023, 13:42
Official
Dear Vangile

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply29 Nov 2023, 12:44
Official
Hi Vangile

Thank you for taking our call.  

Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, 
Standard Bank Hello Peter Team 
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