COMPLAINTS BLATANTLY IGNORED

I find the service from the bank shocking - NOT USED TO THIS NAGGING AND BEING IGNORED SERVICE - I have made an arrangement on my bond in July and Faranaaz Damoense is telling me that there is no arrangement etc - eventually after much debate I am now being pushed to sell my property (seems this is the new way of making some profit!!) I have explained my finances to them and I have mentioned that I am now able to stick to my commitment etc - but I am being told my husband's income cant be taken into consideration BUT yet she wants me to pay DOUBLE my income on my bond?? when I rep**** to her email I had to check in with her for a response to my mail - she then came back and gave me 3 options 1. 50% of the arrears and then R29000odd as payment for the next 6 months 2. split the arrears over 6 months and installment on top of it (which is DOUBLE MY INCOME) as mentioned to her. 3. she could consult management and split over 12 months - which will be an order of the court

I responded to check what is meant with nr 3 and again explained my email that I sent to her to say I can in the interim arrange to pay R7000 - R10000 on top of my installment BUT I am blatently being ignored by Faranaaz and even the complaints department!!! I rep**** to her email on the same day she sent it (3 October) It is a week later and I AGAIN did a follow up with her and the complaints etc - and still waiting for them to revert back to me

I called the complaints dept last week too and was given *** spoke to Stephany. I have mentioned to her that we are constantly now needing to beg for a response,

I am waiting on funds to come in which I will pay forward to reduce the arrears BUT I can not say if it is going to be in this month or next month - that is why I have sent the bank an email to let them know that I can pay R7k to R10K on top of my normal installment - I have paid R17000 end of September and sent the POP to Faranaaz BUT yet her response to me on 29 September and the response on 3 October has DIFFERENT ARREARS VALUES AND DIFFERENT ARRANGEMENT VALUES - so can you understand why I am waiting for someone to revert back to me - the feedback is not constant yet alone non existent!

will someone please get Faranaaz's boss to note my arrangement of R7000 - R10 000 on top of my installment whilst I wait for my lumpsum WHICH BY THE WAY WAS COMMUNICATED TO THE BANK'S ATTORNEYS BUT ALSO (NO SURPRISE) THERE IS NO REPONSE NOT EVEN AN ACKNOWLEDGEMENT OF EMAIL!!

is this the customer service that exists at Standard bank?? is this how your bank is suppose to treat you as a client???????? I have been a bond holder with this bank for over 8 years! and yet I am being treated like this??? YOU ARE HIT WITH WORDS THAT YOU DONT UNDERSTAND AND DESPITE SEVERAL REQUESTS TO PLEASE EXPLAIN IN SIMPLE ENGLISH ITS JUST IGNORED!! WHAT DOES THE NCR SAY ABOUT THIS?

Please could a senior manager call me so we can resolve this issue - I also requested in the email to Faranaaz that I want to meet with management but like everything else on my email its not being read and responded to!!!!