TB
Tracy B

1 reviews | Active since Dec 2016

08 Nov 2018, 06:09

Complaint worried and shocked

So I was unemployed last year from February 2017 till May 2018. I got divorced last year aswell. I don't own anything as I left my ex husband with everything. I have 2 children that I support. I had to apply for exemption of school fees as I cannot afford it. I didn't have access to make calls either. If you look in my Standard Bank cheque account you will see that there has been no activity thus far. Two days ago I received an email from the Attorneys that Standard Bank has handed me over for legal matters. I have 10 days in which to make a payment of R5520-00 or the sheriff will come and take me assets and sell them off. I was in such shock when I emailed the attorneys I informed them that I can only make a payment of R500 they said No Standard Bank wants a monthly payment of R5520. I have not once received an email from Standard Bank regarding this before they wanted to hand me over. If I did receive one I would have made the payment arrangements already preventing all this. I do not have access to call during working hours as I recently started working . Please can someone call me with regards to this urgent matter otherwise they are going to have to sell me as I do not own anything.

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Replies (1)
Standard Bank
Standard Bank's reply08 Nov 2018, 12:06
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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