Complaint with Standard Bank Insurance

I lodged an insurance claim through Standard Bank insurance for a storm related issue. My gate motor was damaged earlier this year. I phoned the call centre to complain that no one has contacted me to inform me what was happening with my claim since the assessor came to my house. I then sent my complaint to my Private banking team on 22/01/2015. They took it further and lodged an internal complaint with the relevant people. Although I was contacted on the 23rd and told that my case is receiving attention, I am still in the dark as to what is happening. I called again on the 26th but still no real feedback. It is now the 28th, still nothing.<br> <br> The few claims I have had in the past were handled with great efficiency, but this situation is getting out of hand and the worst service I have experienced from Standard Bank to date. This is a simple claim that can be resolved in a day, it's been weeks.