Complaint, unhappy client

I app**** for a loan on 30/08/2019 signed the agreement and everything. I've been calling in because I never received funds into my account, the number that's on Google for my employer is an extension that does not work anymore and I gave the consultant the correct number but up until now the confirmation has not been done. What other measures are put in place for such issues? I was told that you can only use the number provided by Google and the consultant kept on sending requests for the bank to contact the right number but no one seems to help