BM
Butsi M

1 reviews | Active since Sept 2025

21 Sept 2025, 21:10

COMPLAINT: *****ULENT LOAN APPLICATION

I write this letter as a request to the Standard bank Online ***** Department to close the revolving loan amount of about R250 000 that was opened on my behalf by the *****sters on the 3rd of July 2025 and to cancel the R6256.00 loan payment that is debited from my Prestige Account each month from the 22nd of each month until now. The Standard Bank ***** Department has insisted that the Middelburg Branch reverse the loan money back to the loan department and to reverse the R6256.00 back to my account but, the case is still not yet resolved as the money is still being debited from my account. The loan department says that they want proof from the ***** department showing that the loan application was *****ulent, up to now it seems as if the ***** department has not sent the letter

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Replies (1)
Standard Bank
Standard Bank's reply22 Sept 2025, 07:10
Official
Dear Butsi

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team
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