1 reviews | Active since Aug 2010
Complaint Title: Unacceptable Delay in Providing Prescription Letter – Standard Bank Collections
Complaint Title: Unacceptable Delay in Providing Prescription Letter – Standard Bank Collections
Complaint: On 25 September 2025, I submitted a request for a prescription letter to *** . To date, I have not received any response or the requested document.
After more than a week of waiting, I only received an acknowledgment email three days ago with the following message:
“Dear Sir/Madam, We acknowledge your email and will respond to your complaint within the next 24 hours (excluding weekends and public holidays). The reference number for this request is: If you wish to respond to this email, please do not change the subject line. Kind Regards, Standard Bank Collections Admin, Client Segment Credit CRR Executive Complaints.”
The email did not even include a reference number.
Following that, I sent a follow-up email expressing my disappointment and emphasizing the urgency of my request. Despite this, I have still not received any response.
I urgently need the prescription letter to finalize matters with other financial institutions that have already provided settlement letters, which will expire within 7 days. Standard Bank’s delay is directly preventing me from resolving my financial matters in time.
This level of service is completely unacceptable, and I am requesting immediate action and the issuance of my prescription letter without further delay.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
I would like to extend my sincere gratitude to Mr. Gorden Bila from Standard Bank for his excellent assistance. After several follow-ups, I finally received my prescription letter today.
Thank you for taking the time to resolve this matter and for your professionalism throughout the process. I truly appreciate your help.
I would like to extend my sincere gratitude to Mr. Gorden Bila from Standard Bank for his excellent assistance. After several follow-ups, I finally received my prescription letter today.
Thank you for taking the time to resolve this matter and for your professionalism throughout the process. I truly appreciate your help.
We appreciate your compliment and good rating!
We have sent this feedback to the relevant department and have no doubt that your kind words will make Gorden Bila’s day.
Kindest regards,
Standard Bank Social Media Team
***
We appreciate your compliment and good rating!
We have sent this feedback to the relevant department and have no doubt that your kind words will make Gorden Bila’s day.
Kindest regards,
Standard Bank Social Media Team
***