1 reviews | Active since Nov 2024
Complaint Title: Standard Bank Home Loans – Ongoing Issues Despite Confirmationn
Good day,
I'm now at my wits' end. After my previous review on HelloPeter, a lady from Standard Bank contacted me and assisted with my query. She was helpful, provided a clear breakdown of the instalment, confirmed the rate concession, and also confirmed in writing that the debit order date would be the 25th of June 2025.
Despite all of this, I have now received a message stating that my Standard Bank Home Loan is in arrears, even more concerning is that the message contains threats that I will be listed on the credit bureaus as a defaulter.
How is this possible? Everything was supposedly resolved and agreed upon in writing. This is extremely frustrating and unacceptable. I need urgent clarity and resolution – I cannot keep dealing with the same issue over and over again.
Please investigate and correct this matter immediately.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***