Complaint still not respolved! after i complained

I logged a complaint on this very same platform on the 22nd April 2015. Helga from Killarney branch phoned me on Thursday the 30th and assured me that this is now is good hands as a manager and if I could give them until the next Friday which was the 8th may 2015 to resolve this issue and have my card finally issued. unfortunately I am yet to hear from Helga. I called the complaints department today to follow up and spoke to Lerato who said she will get someone who was allocated with this to contact me. Told her that Venus had never called me before after leaving numerous messages for her/him so I will really be pleasantly surprised if he/she called me back... and I was right it is now according to banking hours after business day ( business day is up until 3:30). No one has called me back till now. by the way this is supposed to be a \prestige account"so I am not too sure how prestige is this kind of service."""