PP
Pratick P
1 reviews | Active since Aug 2020
05 Aug 2020, 06:52
Complaint: Standard Bank Prestige
I have been retrenched now during this Pandemic, I bank with Standard Bank, and i have a home loan with them, I have reached out to my banker Veni Govender and Siya Makgalefa and submitted all documentation requested for my application for the Home Loan Protection Cover, it's has been over 3 weeks now and i have not recieved any feedback from them. I have called Siya and he says i should wait for Veni, who has never responded to me. Debit orders are bouncing and it now looks like i am failingto manage my accounts when i have done the right thing to the bank
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Standard Bank's replyOfficial
05 Aug 2020, 10:18Dear Pratick
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre******
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre******
Standard Bank's reply05 Aug 2020, 10:18
Official
Dear Pratick
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre******
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre******