SN
Sthembile N

1 reviews | Active since Jul 2016

07 Jul 2016, 11:19

Complaint: Standard Bank Estate Department

<p>I would like to put a formal complaint regarding the how our late mother: Mrs. ZN Mdluli Estate has been poorly handled by the standard bank executors.</p> <p> </p> <p>1. We have no access to estate statements – and are not emailed or posted .</p> <p>2. We feel that the executors are deliberately delaying the process to exploit us - executors fees etc.</p> <p>3. We are not informed on the transactions (insurance amounts, other fees) that are constantly being debited on the estate account – which we are liable for, as the beneficiaries.</p> <p>4. We have not received feedback regarding disputed transactions on the estate account – these include insurance deducted for Hyundai Tuscon, house and Ford. .</p> <p>5. We do not have any information on the current status of the estate.</p> <p> </p> <p> </p>

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Replies (1)
Standard Bank
Standard Bank's reply07 Jul 2016, 13:46
Official

Good day Sthembile Nkambule

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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