Complaint: Standard bank Bayview

dear Standard Bank Bayview: you must be one of the most client unfriendly banks in the industry. when attending the bank we were shuffled from one queue to another and eventually attended to after an hour. I am disabled and in the first queue I was asked to join there were not any chairs to sit down in. after standing for 20 minutes, (during which there was only one person on duty for the service required, I went to find a chair for myself. I was then brought a chair. after another five minutes was removed to another queue where there were chairs which were very low and totally unsuitable for a person with a disability. there were no notices indicating which part of the bank offered which service, except for the private banking area (if you don't look after your "small" Clients, they will not return when they hit the "big" time). poor service, poor environment, staff disinterest. Asked to see a manager and I was referred to the junior staff member showing incoming clients where to go. that was insulting in itself. do you think your clients are stupid?