Complaint Resolution Consultants unable to resolve my complaint

Item: Standard Bank
Rating: 1
Author: Nico D

Hello,

I lodged a complaint here on Hello Peter a month ago (to link my home loan [under my business account] to my online profile). It was immediately attended to by Standard Bank but it has not been resolved. After 3 weeks of not being resolved I requested the consultant to escalate my complain to his manger. Nothing was done since then and I received no response. Standard Bank, it seems like your complaint resolution consultants cannot resolve my complaint. Can a complaint resolution manager please address my complaint? Don't contact me if you are not a manager.

Regards, Nico

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

09 Apr 2018, 10:26

Thank you for posting your comments.

The matter is receiving attention and we will be in contact with you shortly.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Standard Bank's reply09 Apr 2018, 10:26

Official

Thank you for posting your comments.

The matter is receiving attention and we will be in contact with you shortly.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Nico D's updateReviewer Update

19 Apr 2018, 20:18

Still waiting.....

Nico D's update19 Apr 2018, 20:18

Reviewer Update

Still waiting.....

Standard Bank's replyOfficial

20 Apr 2018, 05:50

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Clint Chetty

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's reply20 Apr 2018, 05:50

Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Clint Chetty

Complaint Resolution Centre
***
*** (fax)
***