Complaint Regarding Lack of Assistance and Delayed Response Times

Dealing with standard bank is extremely frustrated regarding the extremely poor response times and lack of assistance I have experienced.The response times to open matters are completely unacceptable. There seems to be no sense of urgency, and trying to get someone to assist is like pulling teeth. I am repeatedly told that it will take 2 to 3 days, yet weeks pass without any feedback.This level of service is ridiculous, and the lack of assistance from your bank is essentially non-existent. It is incredibly disappointing and has caused significant frustration.Due to this ongoing issue, I am seriously considering moving away from your bank.I expect urgent attention to this matter and a clear resolution.