Complaint Regarding Delay in Business Account Number Allocation

I am writing to express my deep dissatisfaction with the service I have received from standard bank in regards to opening a business bank account. Despite initiating the account opening process nearly two weeks ago, I am yet to receive an allocated account number or any communication regarding the delay. This level of inefficiency and lack of communication is highly concerning and reflects poorly on the bank's professionalism and commitment to customer service. On 09 May 2023, I visited mall of the north standard branch located with the intention of opening a new business account. I completed all the necessary paperwork, submitted the required identification documents, and fulfilled all the business account opening requirements specified by your bank's representative. I was assured that the account would be opened promptly, and the account number would be communicated to me via email within a few business days. I am deeply disappointed with the lack of transparency and communication from StandardBank. As a customer, I expect timely and efficient service from a reputable financial institution, which includes providing a reasonable timeline for account opening and promptly allocating an account number. The absence of such basic courtesies has left me feeling neglected and undervalued as a customer.