Complaint/ Query regarding Access bond,cancellation fee (previous loan) and registration fee (Attorney) for new bond - Account number 53***

I've received no "positive respond" since I've locked the complaint......only short messages indicating that they are busy and will contact me. I've received the contact number of the Ombudsman, but due to covid-19, the phone is not manned. I'm expecting written feedback wherein Standard Bank indicate how they are going to rectify my financial loss, due to information withheld from me.