Complaint - Pathetic service & not treating your customers fairly.

Pathetic service from Standard Bank - Bayside Mall. Firstly had to wait for 1 half hours to be helped then they could not assist to close my credit card because I owe them R5.28!!!!!!! Really how hard up must you be to insist a customer pays this after banking with you for 20 years. That is one of the many reasons I am closing that account and would not recommend your bank to anyone. Even in the height of Covid you expected me to come and collect a new card which I then decided not to do last year and rather pay it up and close it. I transferred R10.00 as you obviously need that more than me.........