Complaint on terrible service received

<p>I received terrible service whereby my bond application was not handled as promised and the lack of communication whereby no one kept us informed about the status of our application. We had to follow up on the 3rd and fourth day and no response received as well. We only received the news when I went to the bank today 6 days later. Lezell from the bank just informed me that my application was declined at the information desk in front of everyone.NO PROFESSIONALISM AT ALL. I tried to explain possible causes of what could affect my application and she didn't even bother to listen to me. I am very dissapointed at the service I received and I would like my application looked at again with urgency</p>