Complaint on re-dvance from Home loan

Item: Standard Bank
Rating: 1
Author: Edith M

I have a home loan with Standard bank 53*** i app**** for a re-advance from my home loan which im currently expected to pay R 6 942.71 which im currently paying R9000.00 through debit order . Standard bank is refusing indicating affordability which i am already paying more. i need to use that money for medical purpose but Standard bank is disadvantaging me.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

16 Oct 2020, 16:32

Dear Edith Monnye

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply16 Oct 2020, 16:32

Official

Dear Edith Monnye

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's replyOfficial

19 Oct 2020, 17:26

Good day Edith,

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly note that an email requesting for more details has been sent to you, we await your response.

Kind regards
Complaint Resolution Centre

Standard Bank's reply19 Oct 2020, 17:26

Official

Good day Edith,

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly note that an email requesting for more details has been sent to you, we await your response.

Kind regards
Complaint Resolution Centre