COMPLAINT ON POOR SERVICE

I visited Standard Bank at their Ziyabuya branch in KwaDwesi, Port Elizabeth on 2 March 2015 to apply for a credit card. I specified to the consultant that I will be going on a trip on 20 March 2015 and will need the credit card issued to me and activated by that time. The consultant assured me that once I was approved for a credit card it would take 1- 7 working days for me to receive the card at the branch. The consultant processed my application and a few minutes later she told me that I was approved and produced the quotation and other documents for me to sign. I then left the branch thinking I would receive my card in time.<br> <br> On 11 March 2015 I visited the same branch again because I had not received communication that my card was ready and it had been 8 working days. The lady who assisted me at 'Enquiries' said she could not track my card and that I should wait until Standard Bank head office sends the card. I went to the Ziyabuya branch again on 12 March 2015 demanding to speak to the consultant that processed my application but she was on lunch. Up until now my application has not been fully processed. I will lose my car hire booking for 20 March 2015 - No credit card.