Complaint of standard bank

Good day.I'd like to write this review explaining the significant problem I had with standard bank.I approached them a couple of days prior to making my first payment (also a couple of days after the covid-19 pandemic) on my vehicle financing,requesting them to change me from the fixed interest rate to variable interest rate.I am partially to be blamed for this due to my ignorance as this was my first purchase on a car and my dealer advised me to subscribe to the fixed interest rate.I then approached standard bank as a customer requesting them to change the interest rate agreement.here's where I have a problem.I understand that I have signed a contract,but shouldn't I as a customer at an institution have the right to request help during a time when the banks have lowered their interest rates in order to help people?this Covid-19 situation has created so much uncer*****y for the future,these people just utterly refused to help me.instead they said,what they can change in my contract is to lengthen my period of payment,or suspend my payments for 4 months which will increase my overall payments by 1000 rand for the next two years.this is the problem I'm faced with.I was also told that I have the same job as I had previously to the pandemic and that I should still be able to make payments.that was their excuse for not helping me.I would not have approached them if I didn't find myself under these extenuating circumstances with this pandemic. I hate when you as a client approach an institution of sale and they refuse to have any sympathy or empathy for their customers all because of money.just shows the ruthlessnes of some institutions and what they will do for a buck.I will therefore be requesting to move my debt from standard bank to fnb who has informed me that they will allow me to choose the interest rate of my choice and not be subjugated to this locked in policy.I'll never approach standard bank with any of my finances and I do not recommend anyone else to them.thank you