MP
Marlene P

1 reviews | Active since Jul 2017

03 Jul 2017, 18:53

Complaint of possible *****

<p><span style="color: #555555; background-color: #ffffff;">I closed my Standard Bank account on 30 June 2017. This morning on 3 July 2017 I received an sms that a benefiary has been added. Following that sms, I received another that my EAP limit has been increased to R148,000. I tried calling the customer contact centre (***) repeatedly immediately after receiving the sms and during the day but there has not been a consultant available, even after waiting more than 15 minutes on the line each time. It seems like the best decision I could have made was actually closing my bank account with Standard Bank since it's not possible to report possible *****. </span></p> <p><span style="color: #555555; background-color: #ffffff;">Completely useless!!</span></p>

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Replies (1)
Standard Bank
Standard Bank's reply14 Jul 2017, 10:40
Official

Thank you for posting your comments.

An email was sent to you requesting further details, to date no response received. should your matter still not be resolved, please revert directly to me on the below email.

Kind regards

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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