COMPLAINT OF INCOMPETENCE

Every second month I have to call Standard Bank to reverse unauthorised debits from my account. How many people actually go through this and how many of them check their account activity and have airtime to make these lengthy futile calls?

On the 10th Dec at night I checked my account from the Std Bank App and noticed a R560 with FEE RECOVERED FOR with no further information - withdrawn from my account. I called the bank on the 11th Dec and spoke to Siya who advised that it shows that I requested a bank statement of over 2 years and that was a charge for that request, of which I didn't request and had no reason to request such. I asked for a recording of that call made on the 10th and he couldn't provide one. He promised that the money will be reversed into my account by the 18th Dec latest - today is the 21st Dec and it's still not reflecting.

I made another call today (21 Dec) and Alice checked using the Reference Number provided by Siya on the 11th Dec and asked me to go to the branch to get the money reversed. Why should I do that when what I asked is something that can be done telephonically especially when it's their fault to begin with? I refuse to expose myself to the risk of contracting this new Covid variant virus while waiting in the queue with people not observing the regulations because of Std Bank's incompetence and recklessness. They just need to reverse my money and put solutions in place to avoid such ******* activities taking place & exposing our money to *********. Alice promised to get another agent to call me back today and I doubt they would.

I really need to cancel my account with Std Bank - this is irresponsible, outrageous and annoying. They don't deserve that 1 star rating - negative zero will be more appropriate.