complaint not dealt with and dismissed

Lucy was dealing with this complaint [URL Removed]<br> <br> She didn't do any research to get the documentation in question or even looked at the account. Then told us then that standard bank has no fault to bear. When asked to contact us again she said she would, but rather closed the hello Peter response just before her shift ended for the week.<br> <br> They can't take 5 years interest on a 2 year loan. The interest paid monthly hasn't changed even though the capital amount is diminishing. That seems wrong.<br> <br> Can we please get a proper resolution?